Privacy Policy

Effective Date: 4th May 2025
Panacea Security Services Ltd
Registered in the United Kingdom

1. Introduction

Panacea Security Services Ltd ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Panacea Security Services Ltd is a professional security provider based in London, offering services including event security, door supervision, close protection, private function security, and radio hire and sales.

3. Information We Collect

We may collect and process the following types of personal data:

• Contact Information – such as name, phone number, email address
• Business Information – such as venue or company name and job title
• Payment Information – for billing and invoicing purposes
• Communication Records – including enquiries and correspondence
• Recruitment Data – CVs, qualifications, SIA license information, and vetting details (if applying to work with us)
• Technical Information – such as IP address and browser type when using our website

4. How We Use Your Information

We process your data to:

• Provide and manage security services
• Respond to your enquiries and requests
• Process payments and maintain financial records
• Vet and recruit security personnel
• Comply with legal and regulatory obligations
• Improve our services and website

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Your consent
• To perform a contract
• To comply with a legal obligation
• For our legitimate interests, such as improving our services

6. Sharing Your Data

We do not sell your personal data. We may share your data with:

• Regulatory bodies and law enforcement (if required)
• Professional advisors (accountants, insurers, etc.)
• Service providers (e.g. IT and communications support)
• Business partners for joint projects or subcontracted services

All third parties are required to respect the confidentiality and security of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or erasure of your data
• Object to or restrict processing
• Withdraw your consent (if processing is based on consent)
• Request data portability

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take appropriate technical and organisational measures to protect your data against accidental loss, misuse, or unauthorised access.

10. Cookies

If our website uses cookies, these may collect technical data about your browsing. You will be informed via a cookie banner with the option to accept or decline.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact:

Panacea Security Services Ltd
Email: harry@panaceasecurityservices.co.uk
Phone: 07886 245 735
Registered Address: 1-4 Station Buildings, Southend Road, London BR3 1SD

If you're not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.